- Sep 21, 2022

How do I talk to someone at Avianca Airlines?

Suppose you planned a trip with Avianca Airlines, and after reaching the airport, you find out that the airline had canceled your booked flight without informing you. In this scenario, getting angry with the airline authorities is obvious. Still, before taking any steps, you should calm down and learn the best way to talk to someone at Avianca Airlines and ask for compensation for your troubles. You can connect with the Avianca Airlines representative for any issue you face during booking, when you are on a flight, and after your journey ends. The experienced staff will help you in finding the best possible solution available to them.

Reasons to contact Avianca Airlines cutsomer service

There could be multiple reasons to speak to the Avianca Airlines customer service team, and some of them are mentioned below-

To book a flight with Avianca Airlines.
Checking your flight status.
To make changes on your already booked flight.
To opt for the group booking process.
For Refund-related issues.
Baggage issues, lost or damaged luggage.
If you require special assistance and much more.

How can I get a hold of Avianca Airlines?

If you require support and response from the Avianca Airlines customer service or want to get their attention to a specific situation, you can use many online and offline methods to get hold of Avianca Airlines.

Through Email- You can talk to someone at Avianca Airlines through Email, the Avianca Airlines executive will surely respond to your query. You can put habeasdata@avianca.com in the mail recipient. Mention your question briefly as a subject and describe your situation in detail in the mail body. Add your booking information and contact details for the Avianca Airlines to use. The customer service team will surely get back to you.

Through Contact form- If you cannot connect with the Avianca Airlines customer service at the current time and want to receive a call back at a specific time, then you can opt for the contact form.

You have to visit the official website of Avianca Airlines.
Now select the contact us tab mentioned below on home screen.
Select the contact form option from the given choices.
Now enter the details like name, query, contact information and time to connect.
The Avianca Airlines will arrange a call back for you at your preferable time.

How do I connect with Avianca Airlines through WhatsApp?

You can connect with the Avianca Airlines customer service team through 2 methods you can directly call at the Avianca Airlines customer service number +1 (802) 528-7101 or +1 (900) 802-500, or you can opt for the WhatsApp option, which is available for travelers on the official website of Avianca Airlines.

Through WhatsApp - You can use Avianca Airlines WhatsApp number +57 3114006797 to get ahold of the customer service and get an instant response from them. Follow the below steps to connect with the Avianca Airlines through WhatsApp.

First, you must save the Avianca Airlines WhatsApp number +57 3114006797.
You can also scan the Watsapp QR code available on the Avianca Airlines website.
Now open your WhatsApp application and find the saved number.
Also, enter your life miles frequent flyers number on the chat box.
Finally, after connecting, explain your query and ask for a solution.
Avianca Airlines executive surely give you a response with solution.

Contact Avianca Airlines via live chat

Start by opening your preferred browser and visit Avianca Airlines official website.
Now, you must scroll down to find the contact us tab on the home page.
After selecting the contact us tab, you will get sent to a new page.
Select the chat with us option to talk to someone at Avianca Airlines.
You must provide your booking code or email id and start writing your query.
Select the available option which relates to your query to get an accurate response.
After connecting with Avianca Airlines agent, explain your situation and get the solution.

How can I reach out to the live person at Avianca Airlines?

To connect with the live person at Avianca Airlines support team, you can use the Avianca Airlines customer service number +1 (802) 528-7101 or +1 (900) 802-500 and ask for solutions for any issue you face during your journey. The phone number is available all weekdays, 24 hours a day for the passengers. So you can call the number anytime and ask for assistance.

Firstly, dial Avianca Airlines customer service +1 (802) 528-7101 or +1 (900) 802-500.
You will have to select your preferred language to communicate.
Please follow the IVR instructions.
Press 0 to connect with the executive.
Press 1 for flight reservation.
Press 2 for cancellation of flight.
Press 3 for baggage issues.
Press 4 to know your refund status.
Press 5 for the group booking process.
Press 6 to check your flight status.
Press the relevant key and wait for some time as you will get connected to the live agent.
After connecting, explain your situation and provide your booking details to the agent.
After completing the process, you will get a confirmation mail at your registered email address.

How can I book a flight ticket at Avianca Airlines?

You have to visit the official website of Avianca Airlines.
Now you will see a Book your flight option on the homepage.
Fill out the departure and destination place, select the trip type and departure date.
Choose the number of passengers and booking class.
You can also apply vouchers or promo codes for a discounted price.
After filling out the details, click on the search flights option.
You will get the available flight details, choose the flight as per your requirement.
Now fill out your booking details, such as name, DOB, Nationality, documents, etc.
You can also select the seat on the flight while the booking time or do it later.
After completing the details page, proceed further to the payment option.
Pay the applicable fee and complete the booking process of Avianca Airlines.
You will get a newly generated ticket of Avianca Airlines on your registered email.

When should I arrive to get through my Avianca flight?

Once you have booked your flight with Avianca Airlines, you must ensure that you have arrived at the airport at minimum one hour prior to the departure time of the domestic airline. In the case of an international flight, you must arrive at the airport at least two hours before the flight's departure time. Once you have reached the airport, you must show up at the helpdesk of Avianca Airlines for check-in, or you can even use the Kiosk.

Does Avianca Airlines have 24 hour Cancellation Policy?

Yes, they have ensured to have a Avianca cancellation policy regarding the period of 24 hours. That means if you cancel within twenty-four hours of the booking, you will get a full refund of your investment. You can go through the rest of the policies mentioned below.

If your booking was canceled by Avianca Airlines, you're eligible to get a full refund.
To make your ticket refundable, you need to cancel within twenty-four hours of the booking.
If your flight was canceled due to reasons related to Covid, you could claim the total refund.
You can cancel by yourself if your booking were made on the official website of Avianca Airlines.

Does Avianca Airlines charge for baggage?

Avianca Airlines has ensured that its baggage policies are entirely customer-centric. However, if you cross the limits of the baggage, then you have to pay the Avianca baggage charge. The Avianca Airlines policy regarding the costs is mentioned ahead.

You will be charged $160 for the baggage, which weighs between 70 and 100 pounds.
For second baggage, you're going to be charged $55.

To avoid extra charges, you must ensure that your baggage is less than 70 pounds heavy and the dimension is less than 158cm/62 inches.

What is Avianca Airlines priority service?

With the priority service of Avianca Airlines, you will be one of the first to board the flight. In this way, you'll be able to avoid the queue for boarding. You can avail of this service while you're making your check-in on the official website of Avianca Airlines.

You will get a priority boarding facility only on the S, M, and L and the other routes.
It applies if you have made the booking for up to five passengers.
Those who have taken the priority boarding option will be assigned to groups A and B.

How much does it cost to change a flight at Avianca?

If you have made the changes within twenty-four hours of the booking, you'll be able to make flight changes free of cost. However, if you have made Avianca change a flight after the twenty hours, you'll be charged $25 to $150.

Can I change the name on my Avianca flight ticket?

Yes, you can undoubtedly make changes in your name at Avianca Airlines. However, you can only make minor corrections, like the correction in the spelling. In case you want to make any significant changes to the title. Then you must ensure that you have shared the documents with the Avianca Airlines customer service team. They will verify the name and then make the changes in the name as per the requirement.

Get on the official website of Avianca Airlines on your browser.
Now you need to make the selection of the "Manage Booking" button.
Once you have selected it, then enter the code and name of the booking.
Then you need to open your booking.
Click the button for a name change.
Now you can make the minor changes by yourself.

How do I file a complaint against Avianca Airlines services?

To complain about Avianca airlines, you need to call at their official phone number. The complaints team will take down your complaint and fix it.

Call the official number of Avianca Airlines +1 (900) 802-500.
Now you'll come across the automated voice service of Avianca airlines.
Make the selection of the options which are related to the complaint.
Your phone call will be moved to a live person avialable at Avianca Airlines.
The executive from the complaints team is going to take your complaint.
Explain the issue you're facing and get it resolved by Avianca Airlines aegnt.

Make sure that you have called on the toll-free number of Avianca Airlines to make the complaint.