Lufthansa Airlines allows passengers to get a complete refund of their flight ticket if they make their cancellation as per the policy and rules prescribed by the airline. There are certain things that are required to be followed and known by the passengers before canceling their flight tickets. Let's understand the process, policy, and rules required to be followed to get refund from Lufthansa in a few simple steps. The airline ensures the passengers will get the best possible help even when making the cancelation or initiating the refund of theri flight ticket amount.
As per the 24 hours policy of the airline, the passengers are allowed to get a complete refund of their ticket if they make the cancellation within the initial 24 hours of making the reservation.
If the passengers have made the cancellation of their non-refundable flight ticket, in that case, they will not get the refund; however, they will get the travel credit for their future booking.
If the passengers make the cancellation of their flight ticket due to any medical emergency in that case as well, the airline will provide them with a complete refund of their flight ticket.
Suppose there is a delay of three hours in the scheduled departure and the passengers proceed with the cancellation as well. In that case, the airline will be liable to give them a refund as well as compensation for the inconvenience.
If the cancellation of the flight ticket is made by the airline, then as well they will provide the passengers with a complete refund of their flight ticket.
It will take up to 5-7 business days for the airline to initiate the refund to the original mode of payment.
If the airline makes the cancellation, then it will take up to 15 days to initiate the refund, and the passengers are allowed to rebook their flight ticket without paying the charges.
The most basic step is to get onto the airline's official website and look for the 'Manage Booking' option from the top tab.
Enter the PNR number and the last name of the passengers to proceed further.
You will be redirected to the available flight details, where you are required to choose the cancellation option.
Follow the instructions given on the screen to make cancelation of your flight ticket.
Once the cancellation process so complete, you will receive a link on your screen to get the refund.
Click on the link to get redirected to the refund form, where you must enter your details and the reason for the flight cancellation.
Recheck the details and submit the form, after which you'll get the confirmation on your screen, and the refund will get credited to your bank account within 5-7 business days.
If the passengers skip the link provided to them to fill out the refund form, they can also contact Lufthansa for refund, and the representative will initiate the process for them.
The passengers can get a refund from Lufthansa by following the above-given information and rules. For more detail, is it advisable for them to visit the airline's official website and get in touch with the customer service agent.
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